Frequently asked questions
If you don't find the answers you need, please contact us.
- ABOUT OUR PARKS.
- Do you have transportation services?
- Can we have a site tour to see the venues?
- Which credit cards are accepted at the parks?
- Do you store our credit card details?
- ABOUT TICKETS
- What is the difference between UAE market and source market tickets?
- Are special rates available for group/event bookings?
- Do you post or courier the tickets? Will there be a charge for postal or courier services, and if so, how much? Does the rate differ according to destination and number of purchased tickets?
- BOOKINGS & CANCELLATIONS
- What are the benefits of booking through the portal, rather than at the gate?
- Can a booking be cancelled once it is confirmed?
- SIGNING UP
- Why should we sign up for a contract?
- How can we sign up?
- TECHNICAL SUPPORT
- Can the portal be accessed in all our branches and by all our staff at the same time, or do you have a maximum number of users who can be signed in at one time?
- Can you link your B2B portal (Farah) to our B2B and B2C portal (clients)?
- PARTNER BENEFITS
As contracted partners, do we get extra commissions if other services such as the Ferrari Driving Experience or F&B items are booked?
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